✉️ cambridgewizards@gmail.com 📦 Discreet worldwide shipping on every order 🔬 ≥98% purity · 3rd party COA tested
🇺🇸 Ships from USA 🇪🇺 Ships from EU
FAQ

Frequently Asked Questions

This FAQ section helps research buyers quickly find answers on shipping, payment, privacy, lab reports, refunds, and custom requests. Use it to resolve questions before checkout and to understand our support process.

Shipping Questions

Delivery regions, tracking process, discreet packaging, and expected dispatch timelines.

Payment Questions

Accepted payment methods, order references, and confirmation workflow after payment.

Policy Questions

Refund/reshipment conditions, terms overview, and support escalation guidelines.

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Your Questions, Answered

Browse our most frequently asked questions below. If you can't find what you're looking for, contact us directly at cambridgewizards@gmail.com.

🧪 Ordering & Products

What types of research chemicals do you supply?

Cambridge Wizards supplies a wide range of research-grade compounds including cannabinoids, benzodiazepines, stimulants, tryptamines, phenethylamines, SARMs, nootropics, and more. All products are intended strictly for scientific research and laboratory use. Browse our full catalog via the shop.

Are your products tested for purity?

Yes. All compounds are sourced from certified laboratories and undergo third-party purity testing. Lab reports are available on our Lab Reports page. We maintain a minimum purity standard of 98%+ across our catalog.

Can I request a compound not listed in your catalog?

Yes. We accept custom compound requests for qualified researchers. Visit our Custom Requests page to submit your inquiry with compound name, quantity, and intended research application. Our team will respond within 48 hours.

What is the minimum order quantity?

Minimum order quantities vary by compound and are listed on each product page in our WooCommerce store. For bulk or wholesale inquiries, please contact us at cambridgewizards@gmail.com.

💳 Payment

What payment methods do you accept?

We accept Bank Transfer, CashApp, Zelle, Chime, and Cryptocurrency (Bitcoin, Ethereum, USDT, and other major coins). Full payment instructions are emailed to you after checkout. See our Payment Instructions page for details.

When do I need to complete payment?

Payment must be completed within 24 hours of placing your order. Orders that remain unpaid after this window may be cancelled. If you need more time, contact us before the deadline at cambridgewizards@gmail.com.

How do I confirm my payment was received?

After sending payment, email us your payment confirmation, transaction ID, or screenshot to cambridgewizards@gmail.com with your order number in the subject line. We will confirm receipt and begin processing your order immediately.

🚚 Shipping & Delivery

Do you ship internationally?

Yes. Cambridge Wizards ships worldwide. Delivery times vary by destination. All orders are shipped in discreet, unmarked packaging with tracking provided. See our Shipping & Delivery page for full regional details.

How long does delivery take?

Domestic US orders typically arrive within 3–7 business days. European orders take 5–10 business days. International orders outside these regions may take 7–21 business days depending on customs processing. Tracking is provided for all shipments.

Is packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging with no reference to Cambridge Wizards or the nature of the contents on the outside. Sender details on the label are generic and non-identifiable.

What happens if my package is seized by customs?

If your package is seized by customs on a first-time occurrence, we will reship your order at no additional cost. Please contact us with your order number and any customs notification you received. See our Refund / Reshipment policy for full details.

🔄 Refunds & Policy

Can I get a refund if I change my mind?

Change-of-mind refunds are not available once an order has been dispatched. If your order has not yet been shipped, contact us immediately at cambridgewizards@gmail.com and we will do our best to accommodate your request.

What if I receive the wrong product?

If you receive a product different from what you ordered, contact us within 30 days with your order number and photos of the received item. We will arrange a replacement or full refund promptly. See our Refund / Reshipment page for the full claims process.

Who is responsible for legal compliance in my country?

It is the buyer's sole responsibility to verify the legal status of any compound in their jurisdiction before ordering. Cambridge Wizards is not liable for any legal consequences arising from the purchase, possession, or use of products in jurisdictions where they may be restricted. Please review our Terms & Conditions for full details.

Still Have Questions?

Our support team is available to help with any queries not covered above. Reach out and we'll respond promptly.

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